General terms and conditions

3.2 The customer receives an order confirmation by email containing the details of the order.

3.3 Items in the shopping cart are not reserved. Therefore, it is possible that if another person has the same item in their shopping cart and checks out earlier, it will be indicated as sold out for you.

4. Right of Withdrawal

Right of Withdrawal Upon delivery of products:

4.1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for a period of 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative previously designated by the consumer and made known to the entrepreneur.

4.2. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur. 4.3. If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur of this within 14 days of receipt of the product. The consumer must make this notification using the model form or by means of another means of communication, such as by email. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in a timely manner, for example by means of proof of shipment. 4.4. If, after the expiry of the periods mentioned in paragraphs 2 and 3, the customer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is final. In the case of the provision of services: 1. In the case of the provision of services, the consumer has the option to dissolve the agreement without giving reasons for at least 14 days, commencing on the day the agreement was entered into. 2. To exercise his right of withdrawal, the consumer shall follow the reasonable and clear instructions provided by the entrepreneur in this regard with the offer and/or at the latest upon delivery. 4.5. If the consumer exercises his right of withdrawal, he shall bear at most the costs of return shipment. 4.6. If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than within 14 days after withdrawal. However, this is subject to the condition that the product has already been received back by the webshop owner or that conclusive proof of complete return can be provided. Refunds will be made via the same payment method used by the consumer unless the consumer explicitly consents to a different payment method. 4.7. In the event of damage to the product caused by careless handling by the consumer, the consumer is liable for any reduction in the product's value. 4.8. The consumer cannot be held liable for a reduction in the product's value if the entrepreneur has not provided all legally required information regarding the right of withdrawal; this must be done before the conclusion of the purchase agreement. 4.9. The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, or at least in good time before the conclusion of the agreement. 4.10 Exclusion of the right of withdrawal is only possible for products: that have been manufactured by the entrepreneur in accordance with the consumer's specifications; that are clearly personal in nature; that cannot be returned due to their nature; that can quickly spoil or become obsolete; whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence; for individual newspapers and magazines; for audio and video recordings and computer software where the consumer has broken the seal; for hygienic products where the consumer has broken the seal. 4.11 Exclusion of the right of withdrawal is only possible for services: concerning accommodation, transport, restaurant services or leisure activities to be performed on a specific date or during a specific period; of which delivery has commenced with the express consent of the consumer before the cooling-off period has expired; concerning bets and lotteries.

5. Prices and payment

5.1 All prices on the webshop are stated in euros and include VAT, unless otherwise stated.

5.2 Any additional costs, such as shipping costs, are clearly displayed during the ordering process.

5.3 Payment can be made via the payment methods listed on the webshop.

6. Delivery

6.1 Sisi Living strives to ship orders within the indicated delivery times.

6.2 The customer is responsible for providing the correct delivery address. Additional costs resulting from incorrect address information are at the customer's expense.

6.3 Uncollected orders at pick-up points

If an order is not collected by the customer at the pick-up point within the collection period and is consequently returned to Sisi Living, this is considered a refusal of delivery. In that case, the shipping and return costs incurred are at the customer's expense. Since the right of withdrawal has not been exercised in this case, there is no entitlement to an automatic refund. If the customer does not make contact within 14 days after receipt of the return, it is assumed that the customer waives further processing.

If the customer still wishes to receive the order, both the return costs already incurred and the costs for a new shipment will be charged again. Previously paid shipping costs will not be credited. If the customer does not make contact within 30 days after receipt of the return, Sisi Living reserves the right to put the product back on sale or process it in another way, without any obligation to refund.

7. Complaints and warranty

7.1 Complaints regarding the execution of the agreement must be submitted to the entrepreneur within 2 months after the consumer has discovered the defects, fully and clearly described.

7.2 We do not provide a warranty on any type of printing or stickers.

7.3. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

7.4. Complaints submitted to the entrepreneur will be answered within a period of 14 days calculated from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response. 7.5. If the complaint cannot be resolved through mutual agreement, a dispute arises that is subject to the dispute resolution procedure. 7.6. In the event of complaints, a consumer must first turn to the entrepreneur. If the webshop is affiliated with WebwinkelKeur and in the event of complaints that cannot be resolved through mutual agreement, the consumer must turn to WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. Should a solution still not be reached, the consumer has the option to have their complaint handled by the independent dispute resolution committee appointed by WebwinkelKeur; its decision is binding, and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute resolution committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

7.7. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

7.8. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

8. Disputes

8.1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. This also applies if the consumer resides abroad.

8.2. The Vienna Sales Convention does not apply.

9. Liability 9.1 The liability of Sisi Living is limited to the amount covered by the liability insurance in the case in question. 9.2 Sisi Living is not liable for indirect damages, including consequential damages, lost profits, or damages resulting from business interruption. 10. Intellectual Property 10.1 All intellectual property rights to the website and its content belong to the webshop. 10.2 The customer is not permitted to copy, reproduce, or otherwise use content and images without the written permission of the webshop. 11. Applicable Law and Dispute Resolution 11.1 All agreements are governed by Dutch law. 11.2 Disputes will be resolved by mutual agreement, if possible. We will do our best to ensure this at all times.